Electric scooters, or e-scooters, are emerging as an alternative mode of transportation in cities across the United States due to the promise that they will enhance mobility, replace short car and ride-hail journeys and bridge the ‘last mile’ to and from public transit. However, this new mobility option has also brought operational challenges to cities, including safety concerns, sidewalk clutter and impacts on people with disabilities. City of Chicago hosted a shared E-Scooter Pilot Program from June 15, 2019 to October 15, 2019. The Center for Neighborhood Technology provided in-depth analysis of scooter utilization data to assist the city in assessing the performance of e-scooters in conjunction with riders’ characteristics and behaviors and evaluating whether e-scooters can provide a sustainable, safe and equitable method of transportation for residents.